One of the pieces of information that I was most excited to hear about was the new "App" that the City was going to have for/about waste collection. One of the things I find most difficult with reporting bulky waste to 311 is the inane questions that I get back from the operators before they will submit my complaint "ok, so you say there is an abandoned sofa behind the address in question (because god forbid you don't give them a specific address), how many inches is it away from the alley? (because if they deem it to be on private property, you know, not FULLY in the lane even though it's clearly abandoned then they send a different department, who will issue an order, and then the resident of the house will move it the few inches into the lane, and then you have to call it in again to have it picked up...) Does the sofa have a floral print or is a solid colour? (ok, I may have made this one up, but I'm sure I'll be asked it one day) So, it was my belief based on what we were told at the meeting, that an App was on the way that would allow us to report these things direct from our phone, including sending photos!
Well, the App is here, but, disappointingly does not offer what I was hoping for. The majority of the links seem to direct you to contact 311, have no automatic link to have your phone dial it, and the email function is also not at all what I find user friendly. It will let you send an email only from your email address set up on your phone (which I don't have as I have had difficulty setting up my Hotmail/Gmail and having them sync with things in real time) which does not offer the option of attaching a photo even if I could manage to use it. What it really needs is a built in contact sheet, similar to what their website offers for contacting 311 that does not require you to send it from your email directly but just from that page. (I'm sure there is a technical term for that but I have no idea what it is.)
|Notice there is not even a email link on this page, nor mention of abandoned wast|
This whole thing brings me to an excellent example of how I would use this App, if it worked in the way I wanted to. Following up on the work of A Day in the Hood, it seems as though the house that has been collapsing upon itself since at least September 15th 2010 (MY first email to the City about this problem) still isn't fixed. Sure, the house has gotten some attention, it looks a lot better from the front street now, but why the heck is the back addition still in this condition?
|The roof keeps falling down further, and further...|
This house is not occupied and the person who owns the property owns numerous properties in the community - if the cost of dealing with the problem is too great, perhaps they can sell off a property or two to help with that. If this property was actually occupied (as a primary/only residence) I could see the City extending leniency to allow the owner to raise the funds needed to fix the problem however I see no reasonable reason for this problem to continue.