Tuesday, October 30, 2012

A job (not) well done

As I've written before, it's nice to see the City finally (threaten to) start to hold Emterra accountable for not fulfilling their contract, all it took was rich folk not getting served properly. Please read that last sentence in the as-yet-to-be-developed "dripping with disdain" font.

The latest bee in my bonnet is the annual fall street cleaning. I have a corner lot and I spend an extraordinary amount of time keeping my curb clean throughout the summer, sweeping up the dirt and garbage, all for the sake of neighbourhood pride. Twice a year though, I don't have to do it. I look forward to the street cleaning in a way that normal people probably don't even think of. Not only will someone else haul away all the crap, but the street will actually be scrubbed down with water!

So imagine my disappointment when this is what I returned home to yesterday:

I was working from home yesterday so I know that there were no cars parked on the street, so what could the reason for this be? Laziness would be my guess. Now, I have emailed 311 to ask who does the street cleaning, the City or a subcontractor, but of course it could take up to 48 hours to have my email answered. There is also no guarantee that they will have an answer.

Could you get away with this level of completion at your job? "Yeah boss, I got it mostly done." This isn't a task that has different stages to it. There is no room for interpretation. Either the street is clean, or it isn't. And my street isn't.

Now, are they going to send someone back to complete the job properly? My guess would be no. Are they still going to pay whoever did this their full payment (particularly if this was a subcontractor)? My guess is probably. Will my complaint serve any purpose other than making someone in some City department think that there are bigger things in life to worry about it and would this stupid woman just shut up and go away?

I just think keeping the City accountable for all the little things will remind them that all of what they spend our tax dollars on is important. Over time, wasting dollars on things like this adds up to the things (like dodgy land swaps and over-budget buildings) that it is easy to catch them on.

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